Absolutely. Your first point of contact is always your GP. He or she will then decide, together with you, what the appropriate next step is.

Are you over 16? You log in to the patient portal using your personal DigiD. Don’t have a DigiD yet? Apply for your DigiD here [This opens in a new window].

Do you have any further questions about DigiD? Visit the DigiD website or go straight to Help & Contact for DigiD.

For children under the age of 16, or, if you do not wish to use DigiD, please ask the practice to provide you with a username and password.

We would ask you to log in once using your DigiD. Once you have done that, we will be able to let you know when a message is waiting for you in your patient portal.

Please note: in our system, an email address may only be used for one person. Are you creating an account for your child?

• Set up your own email address: you can do this for free on sites such as Gmail, outlook.com or yahoo.com. Emails will then be delivered to your own inbox.
• Or create an alias: use your own email address + your child’s name: youraddress+kind@gmail.com. All emails will go straight to the jouwadres@gmail.com.Een inbox. Email addresses with a ‘+’ work with Gmail, Proton Mail and Fastmail, amongst others. With Ziggo, KPN, Outlook and other email providers, you’ll need to set up an additional address once. Search for ‘Email alias’ on your provider’s website. With this type of alias, the email will also go straight to the main inbox.

First, check whether there is There is a technical fault with DigiD.
If that isn’t the case, have a look at Help & Contact for DigiD.

Are you having trouble with digital matters? Then please call, text or email the Digihulplijn: 0800-1508 or digihulp.nl.

Please check the ‘My Personal Details’ section in your portal. If you change pharmacies, you must notify us of this yourself; the pharmacy will not do so on your behalf.

For patients who require regular check-ups, we have entered into a partnership with the company Viduet. Together with them, we ensure that your appointment takes place on time and is properly prepared. They will send you emails on behalf of our practice. Such a message might, for example, be an invitation to complete a medical questionnaire or a request for you to book an appointment with us. We would be very grateful if you could respond to such requests.

We do not know how much the tests cost. Please ring your insurer to find out. The costs will, however, be deducted from your excess.

If you think you have a urinary tract infection, we can test your first morning urine. You may collect your urine in a container. Please bring the urine to the surgery within 2 hours of collection. You can do this Monday to Friday between 8.00 am and 10.00 am. If you are unable to bring the urine straight away, please store it in the fridge.

You will not receive an automatic notification about this. You are responsible for requesting the test results yourself. You cannot assume that ‘no news is good news’. Staff do try to pass on test results that have not been communicated by telephone to patients via the portal, but this does not always work. Furthermore, it is possible that a result may not reach us. You can also view the result yourself on our patient portal.

You can always have a blood test via Certe. We also sometimes hold blood test consultation hours. You can book an appointment for this via the patient portal.

No, your GP cannot issue this certificate. The KNMG, the professional body for doctors, has drawn up rules regarding the issuing of medical certificates.

You may sometimes need to fast before a blood test. The results can be affected by food, drink and medication. If you need to fast, this means that you You must not eat or drink anything for 8 hours prior to the examination. A small amount of water or unsweetened tea is permitted. If you are taking any medication, please do not take it until after the study. If you are unsure about taking your medication, please consult your healthcare provider.

Every week, a doctor is available to carry out driving licence medical examinations. He is based in one of the rooms at the GP practice. You can make an appointment by calling 088-23 23 300 or via www.regelzorg.nl

You are permitted to make audio recordings of your consultation with your healthcare professional, for example using your mobile phone. However, we would ask you to let us know in advance. Distributing the recording outside the private sphere without our consent is not permitted by law. You are not permitted to make video recordings of your healthcare professional.

No, we do not provide advice on travel or vaccinations. We would refer you to the GGD for this. You can book an appointment or look up information about your holiday destination via the website www.ggdreisvaccinaties.nl. You can contact the GGD by telephone on 0592 – 306 244

Take your temperature rectally (via the bum) using a thermometer. You have a fever if your body temperature is 38 degrees or higher.

You must always fast before a diabetes check-up, as the nurse will take a blood glucose sample. Only if you have been to the lab immediately before the check-up (once a year) do you not need to fast.

Consult your doctor in the Netherlands before undertaking a course of treatment abroad. Take the letter from the hospital abroad with you; this serves as a referral letter, so you no longer need to see your GP. Make an appointment at your local hospital within a week of the accident.

Each country requires a different medication declaration. First, check which one you need via: https://app.hetcak.nl/regelingen/medicijnen-mee-op-reis/advies-verklaringen/intro. Fill in the form yourself as best you can and then send the medication certificate to us. We will sign the certificate. You will be notified once the medication certificate has been completed. You can then collect it from us.

It costs €15.95 to have the declaration signed. You will be sent an invoice for this by post. You can not submit to the health insurer.

I haven’t received an invitation yet – is that right?
You should receive the invitation letter by 17 October. If you have not received a letter by 19 October, please contact the practice assistant – press option 2 for general enquiries. You may also send an e-consultation.

I’m on holiday or unable to attend on the day I’ve been invited. May I come at a later date?
Yes, you may book an appointment with the assistant’s consultation hours up to two weeks after this date. You can book an appointment for this from Friday 30 October via the website. If you are unable to do so, you may also ring us.

I've lost my letter – what should I do now?
Please come along on 29 October between 3.00 pm and 3.30 pm to have your flu jab. Please bring your ID with you.

I’m ill – I’ve got a cold and I’m not feeling well. Can I still have a flu jab?
If you have a cold, a cough or are feeling a bit under the weather, you are welcome to come and have a flu jab. If you have a genuine fever – that is, a temperature above 38 degrees – please wait until you are fever-free. You can then make an appointment with the nurse (see above for how to do this).

Can I have the flu jab on the same day as the COVID-19 jab?
The flu jab and the COVID-19 jab can be administered on the same day. It is safe to do so.

I’m currently undergoing chemotherapy. Can I have a flu jab?
Yes, that’s fine, but not during or immediately after your course of chemotherapy. If you have received a schedule for your chemotherapy in the week of your flu vaccination, please speak to the nurse’s assistant to arrange an alternative appointment.

I’ve recently had a stroke. Can I have a flu jab?
Even if you have recently had a stroke, you can still have a flu jab.

I’m unable to make it at the time you’ve suggested. Would it be possible for me to come earlier or later?
To ensure a smooth flow of visitors, we aim to have people arrive at the right time. If that really isn’t possible, you may come earlier or later, provided you arrive no earlier than 2.00 pm and no later than 5.00 pm.

I don’t have a medical referral, but I’d like to have a flu jab – is that possible?
Yes, that’s possible for a cash payment of 30 euros.
You are welcome to come along at the designated time in the afternoon. You do not need to make an appointment.

Is the flu jab dangerous during pregnancy?
No, the flu jab is not dangerous in that case. Pregnant women who are in the target group can safely have the flu jab during their pregnancy. This applies to pregnant women with heart disease, diabetes, lung disease or a reduced resistance to infection due to illness or medication.

I don’t want a flu jab – should I let them know?
No, if you do not wish to have a flu jab, you do not need to let us know. You will, however, receive a standard invitation again next year. This is because people may change their minds.

Can you catch the flu from the flu jab?
No, you can’t catch the flu from the flu jab. The flu jab contains dead fragments of flu viruses. You can only catch the flu from a live flu virus. Still got the flu after the flu jab? Read here on the various causes of this. (source: RIVM)